01 Project Abstract (Group) Part-1 create Service Management Plan (MP) for a product or services Provide a basic outline with the background for the selected subject matter (product /service/ organization) for your SMP Approximately 1 to 2 pages (s) in length and detailed enough so I can understand what you plan to cover (coverage may change during the course as you learn). You must fully attribute all material directly quoted and you must document all sources used in the preparation of the paper. No more than 20% of material included in any paper may be direct quotes (safe-assign overall match must be no more than 20%.) SMP must be completed satisfactorily in order to pass this course which counts for 30% of your grade. The goal of the SMP paper is to:

1. Study any one organization's IT Service Management Implementation (or create a new one),
2. Examine processes to identify improvement opportunities,
3. Provide S.M.A.R.T. Solution to implement the proposed recommendations. S - specific, significant, stretching M - measurable, meaningful, motivational A - agreed upon, attainable, achievable, acceptable, action-oriented R - realistic, relevant, reasonable, rewarding, results-oriented T - time-based, time-bound, timely, tangible, trackable