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09. Non-financial measures include: A) Cost variances B) Defect rates (only) C) Defect rates and Customer satisfaction ratings D) Executive compensation Enter correct choice &

09. Non-financial measures include: A) Cost variances B) Defect rates (only) C) Defect rates and Customer satisfaction ratings D) Executive compensation Enter correct choice & provide justification for your choice in the space box below (2 marks)

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