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Section $2$ of $3$ Section $\frac{B}{?}$

Question #$1$

Revisi

IMPORTANCE OF ACTIVE LISTENING

ABC Company has been struggling to connect with its customers. Despite their best efforts customer satisfaction surveys have been consistently low. the company has tried everything from offering discount to revamping its website, but nothing seems to be working. One day, a new customer service representative joinss the team. She is known for her exceptional active listening skills, taking the time to truly understand each customer's unique needs and concerns. She listens carefully to each customer and provides personal solutions that meet their specific needs. Over time, the company begins to receive positive feedback from customers, with many expressing gratitude for personalised attention they received from the customer service representatives. As a result, the company's customer satisfaction rating improve, and they begin to see in customer loyalty and repeat business.

How can you use active listening to boost customer engagement?

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