$11-16$ Nonfinancial performance metrics and the balanced Scorecard $($adapted from Brian Ballou, Dan L$.$ Heitger, and Richard Tabor, "Nonfinancial Performance Measures in the Healthcare Industry," Management Accounting Quarterly $($Fall $2003)$: $11-15)($LO $1,2)$ East Alabama Medical Center uses nonfinancial performance measures to track the following objectives: Maintain and improve the quality of clinical services. $$ Improve patient service. $$ Enhance employee recruitment and retention. and retention Required a$.$ Link each of these objectives to one of the four balanced scorecard perspectives. b$.$ Identify where on a balanced scorecard you would most likely find the following metrics: $$ Patient satisfaction score $$ Number of medication errors $$ Nursing turnover rate $.$ Readmission rate Number of new hires Emergency room wait time before treatment Nurse$-$to$-$patient ratio Likelihood of patient recommending the hospital Number of patient complaints $$ Employee satisfaction with incentive systems