$11.$ Find the text "customer engagement" and then mark it as an index entry using the bookmark "Personalization" as the page range.

$12.$ Hide the paragraph marks and formatting symbols, and then update all the fields in the document, including the table of contents on the "Contents" page, the table of figures on the "Figures" page, the figure numbers, the cross$-$references, and the index on the "Index" page. $($Hint: After updating the fields, a complete table of contents appears on the "Contents" page.$)$

$13.$ Restrict editing to allow no changes to the document.

$14.$ Mark the document as final.