$11$ of $18$ The company had volumes of data on "lessons learned from customer reactions to cost of set up$.$ Rather than keep all the data in a single place in binder after binder of paper, which digital tool may best support the need to review this issue? O a YouTube presentation O a blog intended for customers O an internal corporate wiki$14$ of $18$ Which of the following is likely to be in a response to a customer complaint letter about another customer's car hitting hers in the parking lot? Please contact your insurance company. We are so sorry but you need to be more careful in these busy lots. O Directional arrows will be painted on the parking lot by the end of the month. Do you know who hit you so we can call them?$18$ of $18$ Heitor knows that business memos need to be concise. Which of the following is the best suggestion for drafting a memo? Open the message by saying "here's the equipment to install." Describe all of the equipment in sentence form. Close with thank you. Open the message with a short paragraph. Place the main detail in the body. Use a bulleted list of equipment to help the readability. Separate the final section in its own paragraph. Keep the memo simple by saying "please see attached" and then attach an Excel spreadsheet listing the equipment