1 1. Under legislation there are three (3) points to define unconscionable conduct. What are they? 2 2. How could unconscionable behaviour apply to compiling information for a listing presentation? 3 3. What is the purpose of prospecting? 4 4. What is the process for analysing prospecting methods suitable for property sales? 5 5. How could you document prospects to ensure you are using the correct method suitable for property sales? 6 6. According to Nexicon there are seven (7) steps to designing an effective marketing plan for the agency brand and personal profiling. What 7 7. How would you examine prospecting activities, in regards to your business development area, to build your agency's database? 8 8. According to the Axis Public Relations website there are six (6) steps to develop a business communication plan. What are they? 9 9. For what length of time must the listing agreement be retained, regardless of sale or not and where? 10 10. Define 'Confidentiality' and its purpose in relation to real estate - as described by the Trade Practices Act. Provide an example of this in real estate practice. 11 11. What is the definition of conflict of interest? 12 12. What are testimonials used for and why? 13 13. Provide three (3) examples of what must be disclosed when selling a property: 14 14. What are the three ways you can categorise a complaint? 15 15. Name the three (3) obligations imposed on real estate agents by law in relation to asbestos located in the properties agents are engaged 16 1