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1 1. What are the possible benefits of positive relationships within the agency? new 2 2.What strategies can be used to identify communication gaps within
1 1. What are the possible benefits of positive relationships within the agency? new 2 2.What strategies can be used to identify communication gaps within the agency? new 3 3. Strategies to optimise communication may include:
- Accept and celebrate differences
- Listen effectively
- Give people your time
- Develop your communication skills
- Manage mobile technology
- Learn to give and take feedback
- Learn to trust more
- Develop empathy
new 4 4.What strategies do agencies use to gather information that can assist them in improving client service standards? new 5 5.Why should an agency analyse positive and negative feedback? new 6 6. Coordinating agency products and services to the best effect may be undertaken by but not limited to:
- A planning process including all areas of the agency
- Identifying the most appropriate process and timeframes for each service/product
- Scheduling in line with results of the analysis
- Engaging specialist help or support
new 7 7. An agency can develop and document strategies to promote an ethical agency image through? new 8 8. What factors might be considered when determining priorities for property management business development for the agency? new
| 1 | 1. What are the possible benefits of positive relationships within the agency? | new | |
| 2 | 2.What strategies can be used to identify communication gaps within the agency? | new | |
| 3 | 3. Strategies to optimise communication may include:
| new | |
| 4 | 4.What strategies do agencies use to gather information that can assist them in improving client service standards? | new | |
| 5 | 5.Why should an agency analyse positive and negative feedback? | new | |
| 6 | 6. Coordinating agency products and services to the best effect may be undertaken by but not limited to:
| new | |
| 7 | 7. An agency can develop and document strategies to promote an ethical agency image through? | new | |
| 8 | 8. What factors might be considered when determining priorities for property management business development for the agency? | new |
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Project Management A Systems Approach to Planning Scheduling and Controlling
Authors: Harold Kerzner
10th Edition
978-047027870, 978-0-470-5038, 470278706, 978-0470278703
