$11.$ When a writer uses adaptive techniques, such as being positive rather than negative and using precise words, which aspect of the message is the writer improving?A$.$ The tone$-.$The "you" viewC. Reader comprehensionThe length$12.$ Which of the following is NOT an example of a soft skill?A$.$ PunctualityEmotional intelligence$-$ C$.$Proficiency in a foreign languageD.Cultural sensitivity$13.$ Your supervisor has asked you to prepare a written record to clarify the new attendance policy, which will affect all employees. What is the best communication channel for this message?A$.$A letterB. An email messageA report$-$ D$.$ A memo$14.$ Which of the following sentences best demonstrates the "you" view?A$.$ You will be eligible for employee benefits if you fill out the application.B$.$ We need you to fill out this application for employee benefits.C$.$ You may not return merchandise without a receipt.D$.$ We give store credit for any merchandise you return$\mathrm{.}15.$ Another name for the direct pattern isA.Paragraph coherence,B$.$FrontloadingC.Direct researchD. Emphasis through mechanics$16.$ Which of the following sentences is aIn Latin America a knife is not a proper giftMany companies are now doing business in When Middle Easterners and Latin Americ$17.$ Which of the following is the best example of ionduct a double$-$blind study to determimodifier is when the word or phiSquinting&$.$ MisingMisplacedD. Dangling$19.$ You have to write a memo to employees to announce the What is the most appropriate organizational pattern for thA. The frontloading patternB. The direct patternC. The indirect patternD. The freeform pattern