1. (10) We have seen several definitions of quality. Give me a definition of quality in your own words. What was the definition provided by Armand Feigenbaum? How does your definition differ from his and why? 2. (10) We have discussed the definition of quality. What is the definition of productivity? In your own words, how do these two relate or differ? 3. (10) Provide definitions of the following terms. Please provide a text definition and then paraphrase it in your own words. Variation, specifications, tolerances, inspection, prevention. 4. (10) Explain the evolution from: Inspection to quality control to statistical quality control to statistical process control to total quality management. What were the basic changes at each step? 5.(10) Choose and describe a quality (or non-quality) situation that you or someone close to you has experienced. What was the situation? What role did quality - and the customer's needs, requirements, and expectations play in this situation. How did the producer or provider of the product handle the situation? How could they have handled it? What was your role in the situation? Could you have provided better quality inputs