$1$:$24$ C

$47$

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indeed assessments

$63\%$

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$03$:$57$

A customer arrives at a customer service desk without an appointment and says he's in a hurry. Though walk$-$ins are allowed, the agent is busy.

What should the agent do$?$

Tell the customer she'll help him as soon as she's done helping those with appointments

Ask the customer to email his question since he doesn't have an appointment today

Ask the customer about his request to decide how to handle it

Explain that she's busy and it's best make an appointment for faster service

Ask if he could come back later in the day when the desk is less busy

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