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1 2 a - 1 . After a number of complaints about its directory assistance, a telephone company examined samples of calls to determine the
a After a number of complaints about its directory assistance, a telephone company examined samples of calls to determine the frequency of wrong numbers given to callers. Each sample consisted of calls. The manager stated that the error rate is about percent. Construct a control chart using percent limits and using Round the final answers to decimal places.
:
tableUCL,LCLControl Limits,
a Based on the manager's assumption of the process error rate, is the process in control?
Yes
No
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