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1 2 a - 1 . After a number of complaints about its directory assistance, a telephone company examined samples of calls to determine the

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a-1. After a number of complaints about its directory assistance, a telephone company examined samples of calls to determine the frequency of wrong numbers given to callers. Each sample consisted of 100 calls. The manager stated that the error rate is about 3 percent. Construct a control chart using 90 percent limits and using ?bar(p)=.03.(Round the final answers to 3 decimal places.)
0123:27
\table[[,UCL,LCL],[Control Limits,0.0279,0.0000]]
a-2. Based on the manager's assumption of the process error rate, is the process in control?
Yes
No
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