$1$:$33$C

$45$

Done

indeed

assessments

$93\%$

Time Remaining:

$03$:$21$

What should the agent do$?$

Confirm the correct email address and send him the instruction manual for the backpack

Explain the mistake and offer to send him the instructions for filing a claim for a replacement

Explain that he can file a claim for a replacement but politely suggest he double$-$check his information

Suggest he file a claim but explain it may not get approved since the damage was the customer's mistake

Confirm the correct email address and offer to file a claim for a replacement on his behalf

Continue

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