$1\mathrm{.}3$ The text suggests that the concept of total quality can be easily understood as analogous to a $3$legged stool. The seat of the stool is customer focus, and the three legs of the stool represent measures, people, and processes. A case can be made that there are two customers for the MGMT $468$ course; the student enrolled in MGMT $468$ and the employer who hires the student after he$/$she successfully completes MGMT $468.$ Explain how each MGMT $468$ customer $($you as the student and your potential employer$)$ would define quality by providing a detailed description of each of the $3$ legs of the stool. $($Ch $1)$