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1 9 . A long - standing patient owes over $ 5 0 0 , which is how past due. She calls stating. I have

19 .

A long

-

standing patient owes over $

500,

which is how past due. She calls stating. "I have just dectared bankruptcy: How would you respond?

20

You are calling Jana Lym Rose about an overdue acount, Her spouse answers the phone and states the patient is desceased

.

How would you respond

?

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