1. A business or organization must balance the needs of these different functional areas around a coherent business vision and strategy to be successful. The objective of the system is to satisfy the customer.

a. The statement has been made that "A quality system is not just a series of boxes and arrows. It is an interconnected, interdisciplinary network of people, technology, procedures, markets, customers, facilities, legal requirements, reporting requirements, and assets that interact to achieve an end." What does this statement mean to you?

b. Discuss the concept of control. Is control helpful? Isn't being controlling a negative?