1. A business process is a sequence of activities for accomplishing a function.

True

False

2. Resources are defined as tasks within a business process.

True

False

3.Actors are resources who are either humans or computer hardware.

True

False

4. A role is a subset of the activities in a business process that are performed by a particular actor.

True

False

5. In a dynamic process, the activities typically follow a fixed predefined sequence.

True

False

6. Processes can have effectiveness or efficiency objectives, or both.

True

False

7. Inbound logistics processes include scheduling the equipment, people, and facilities necessary to build or assemble a product or provide a service.

True

False

8. Human resources processes assess the motivations and skills of employees; create job positions; investigate employee complaints; and staff, train, and evaluate personnel.

True

False

9. Clearly communicated objectives help process participants better understand how the process can be improved.

True

False

10.Information systems can improve a process by adding or improving the data flow between activities in the same or different processes.

True

False