1. A number of your clients seem to be abusing the change request process. You have seen an increase in the number of frivolous requests. These, of course, must be researched and resolved, and that takes away from the time that your team members can do actual project work. From a process point of view what might you do? Be specific.

2. What are the advantages and disadvantages of checking upon the accu- racy of status reports filed by your team members?

1. A number of your clients seem to be abusing the change request process. You have seen an increase in the number of frivolous requests. These, of course, must be researched and resolved, and that takes away from the time that your team members can do actual project work. From a process point of view what might you do? Be specific. 2. What are the advantages and disadvantages of checking up on the accuracy of status reports filed by your team members