1. A pharmaceutical company manager attending a meeting of academic scientists would be func tioning in which role? Select one: A. figurehead B. decisional C. informational D. liaison 2.________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles. Select one: A. Henry Mintzberg B. Henri Fayol C. Frederick Taylor D. Max weber 3.Identify the best definition of planning. Select one: A. Setting an organisation's objectives and the means of reaching them. B. An integrated process in which plans are formulated, carried out and controlled. C. Devising ways of achieving the objectives of an organisation. D. The core activity of planners and planning departments. 4.Efficiency refers to ________. Select one: A. the additive relationship between inputs and outputs B. decreasing inputs only C. the relationship between inputs and outputs D. the inverse relationship between inputs and outputs 5.Another term for effectiveness is ________. Select one: A. doing the right things B. doing things right C. doing things when necessary D. doing things intelligently 6.A finance manager who reads the Wall Street Journal on a regular basis would be performing which role? Select one: A. liaison B. disseminator C. monitor D. leader 7.Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies? Select one: A. Workers would only attempt to perform a job if they were shown to have aptitude for it. B. Workers employed different techniques for the same job. C. Workers "took it easy" on the job. D. Worker output was only about onethird of what was possible. 8.The first step in the sixstep strategic management process is to ________. Select one: A. identify the organization's mission B. analyze the organization's strengths and weaknesses C. identify strategies to reach the organization's goals D. analyze the opportunities the organization has 9.Another term for efficiency is ________. Select one: A. doing things at the right time B. doing the right things C. making sure things get done D. doing things right 10.When a top manager decides to hire an individual over the objections of her staff she is exercis ing which kind of power? Select one: A. Expert B. Referent C. Legitimate D. Coercive 11.A judge consults guidelines before handing down an award for damages in a legal case. What kind of decision making is she doing? Select one: A. following a procedure B. programmed C. following a policy D. following a rule 12.The emphasis that managers give to various activities is generally based on their ________. Select one: A. organizational level B. tenure with the organization C. skill specialty D. experience in their field 13.A retail clothing store manager who estimates how much to order for the current spring season based on last spring's outcomes is operating under what kind of decisionmaking condition? Select one: A. seasonal B. uncertainty C. certainty D. risk 14.________ reflects the degree to which decision making is distributed throughout the hierarchy rather than concentrated at the top. Select one: A. Span of Control B. Concentration C. Decentralization D. Centralization 15.Which of the following would likely be found in mechanistic organizations? Select one: A. empowered employees B. decentralized responsibility C. standardized jobs D. wide span of control 16.A manager is determining what kind of new computers she should purchase for her department. She has made a list of five different computer models for consideration. Which stage of the deci sionmaking process is this? Select one: A. selection of an alternative B. analysis of alternatives C. identification of decision criteria D. development of alternatives 17. Effectiveness is synonymous with ________. Select one: A. smart management B. cost minimization C. efficiency D. goal attainment 18.Which is an important job responsibility for a middle manager? Select one: A. performing tasks that are not related to longterm goals B. defining the organization's longterm goals C. helping top managers define goals D. translating goals defined by top managers into action 19.If a car buyer knows the inventory dealer price of the same car at different dealerships, he or she is operating under what type of decisionmaking condition? Select one: A. risk B. uncertainty C. factual D. certainty 20.A banker opts for shortterm gain despite indications that his decision might not pay off in the long run. Which error or bias is the banker guilty of? Select one: A. overconfidence B. selective perception bias C. representation D. immediate gratification 21.Which of the following is a frequently cited criticism of formal planning? Select one: A. Formal planning works well only for smaller companies. B. Plans create resentment within different levels of the organization. C. Plans take too long to create. D. Plans lock organizations into rigid goals and timetables. 22.A manager has a choice of three investment funds. To assess them, he looks at their past in vestment records over the previous five years. The manager is operating under which condition? Select one: A. certainty B. probability C. risk D. uncertainty 23.A scientist cites two studies that show a positive effect for her drug and ignores five other stud ies that show a negative effect. Which error or bias is she committing? Select one: A. selfserving B. confirmation bias C. hindsight D. anchoring effect 24.A construction site supervisor who sees an impending thunderstorm and tells workers to go home is demonstrating ________. Select one: A. Staff delegation B. line authority C. responsibility D. provisional accountability 25.A manager is considering purchasing new computers for her department. The manager spends time assessing the computers her department now has. Which stage of the decisionmaking process is she going through? Select one: A. implementation of an alternative B. identification of decision criteria C. identification of a problem D. development of alternatives 26.A mission statement includes identification of an organization's ________. Select one: A. assets and resources B. products and basic philosophy C. resources and strengths D. strengths and weaknesses 27. One legislator sees decreased tax revenue as the key problem in the budget. A second legisla tor sees increased spending as the problem. Each of these legislators has a ________. Select one: A. representation bias B. framing bias C. availability bias D. selfserving bias 28.A candy manufacturer would increase both efficiency and effectiveness by making ________. Select one: A. better candy at a lower cost B. the same candy at a lower cost C. the same candy at the same cost D. better candy at the same cost 29.Frederick Taylor began to develop his theory of ________ after a result of viewing workers in steel companies. Select one: A. management skills B. ethicsbased management C. scientific management D. the functions of management 30.The controlling management function is largely a matter of ________. Select one: A. resolving conflicts B. determining what needs to be done C. monitoring to see that tasks are accomplished D. enforcing rules for employees