1. A reason to conduct an internal SWOT analysis when determining operational resource capabilities is becuase of the difficultly in analyzing the internal elements of a company. True False 2. Lean Operations is also known as 'Just-In-Time' is used exclusively for manufacturing processes and organziations. True False 3. When considering the direction of alignment in formulating an operations strategy, companies can make their operations fit the market condition or allow the market conditions to shape their operations.

True False 4. The 3 dimensions of process technology often closely linked through these two measurements of performance.

A. Flexibility and Scale

B. Cost and Flexibility

C. Automation and Coupling

D. Cost and Scale 5. Which 'pre-packaged' process improvement approach relies primarily on its emphasis people and their gradual change?

A. Business Process Reengineering (BPR)

B. Total Quality Management (TQM)

C. Six Sigma

D. Lean Operations 6. Which type of company would most likely decide to take a static or defensive approach to sustainability?

A. A construction company

B. A pharmaceutical company

C. A website development company

D. A marketing company 7. When implementing a strategy, which perspective primarily focuses on a operations approach with 'line workers' and managers?

A. Top-Down Approach

B. Market Requirements Approach

C. Bottom-Up Approach

D. Operations Resource Approach