1. A Software organization can leapfrog to CMMi level 3 from Level 1

True ______ False______

2. Cost of prevention is often part of the project budget, but the cost of failure usually happens after the project is completed.

True ______ False______

3. ISO 9000 goal is to prevent non-conformity.

True ______ False______

4. According to Cameron and Quinn the competing values that could help the organization to implement a TQM system could be present in each type of culture.

True ______ False______

5. According to Juran, Fitness for Use means producing cost effective products.

True ______ False______

6. Work performance data is input to quality control.

True ______ False______

7. Quality metrics are output of quality planning.

True ______ False______

8. Value is not inherent in a product or service.

True ______ False______

9. The Baldrige Award was created by American Society for Quality.

True ______ False______

10. Project audit is a tool for quality control.

True ______ False______

B. Please answer the following multiple choice questions (each worth 3 points)):

		1. Which of the following is not a Demings point A. Constantly improve the system B. Create a quality culture. C. Adopt a new philosophy. D. Institute education and self-improvement E. Break down barriers between departments
		2. Deming emphasizes that training should be A. Hands on B. Mandatory C. Available to everyone D. Based on employee performance E. Self-paced 3. The Crosbys 4 absolutes of Quality does not include ----------------- A. Quality means conformance to requirements B. The system for assuring quality is inspection C. The performance standard is Zero defect D. The measurement of quality is the price of nonconformance, 4. The following are tools/techniques in quality planning except ----------------- A. Data gathering B. Flowcharting C. Test planning D. Quality metrics E. Cost-benefit analysis 5. The following are tools/techniques in controlling quality except ----------------- A. Data gathering B. Data analysis C. Inspection D. Statistical sampling E. Test planning F. Flow charting 6. Garvins dimensions of product quality include the following except ----------------- A. Features, B. Serviceability, C. Aesthetics D. Usability E. Durability F. Perceived quality
		7. The following Organizations can apply for the Baldrige Award except _________________ A. Schools B. Non-profits C. Small manufacturing companies D. Hospitals E. All of the above F. None of the above 8. The Crosbys 4 absolutes of Quality include ----------------- A. The system for assuring quality is inspection B. Quality Improvement is absolutely necessary. C. The performance standard is true quality level D. The measurement of quality is the price of nonconformance 9. The key requirements to consider for the quality of a products life cycle include the following except --------------------: A. Reliability B. Safety C. Delivery D. Serviceability E. Maintainability 10. The following are tools/techniques in managing quality except ----------------- A. Data gathering B. Customer needs analysis C. Audits D. Flow charting E. Root Cause Analysis

C. Please respond to the following questions. Each question is worth 10 points:

1. As quality engineer you are asked to organize the following cost items into the categories of Quality Cost (Prevention, Appraisal, Internal Failures and External Failures). Items that are not quality cost should be grouped into non-quality cost category

Process capability evaluations

Quality improvement team meetings

Quality education and training

Routine maintenance

Code walkthrough

Supplier Audit

Incoming parts inspection

In-process inspection

Quality planning

Final inspection

Unit testing

Design Review

Scrap

Rework

Quality improvement projects

Re-inspection

Warranty claims

Re-testing

Downgrading products

Revising drawings

Processing customer complaints

Customer returns

Product recalls

Software update

Service level agreement penalties

Customer change request

New product release

Product design

User interface design

Design to manufacture transfer

Software upgrade

System enhancement

Software Integration

Procurement

Process reengineering

Site installation

Software integration

Site survey

Product redesign

2. As a member of a project team, you are assigned to create the project quality plan. Please list and describe each step that you will take to create the quality plan.

3. What are the Key Process Areas for CMMi Level 2?

4. Describe Demings System of profound knowledge

5. You have been assigned by your VP to conduct a benchmarking exchange. List and describe all the steps you will take to conduct this benchmarking exchange to completion