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1 . A supermarket has 3 0 checkouts. There are currently 5 0 customers waiting to go through the checkouts. Based on historical data, the

1. A supermarket has 30 checkouts. There are currently 50 customers waiting to go
through the checkouts. Based on historical data, the supermarket manager knows that
it will take, on average, 10 minutes to process each customer. Using Littles Law, how
long will it take to process all the current customers?
2. Over the lunch period, the supermarket is busier, with 70 customers waiting to go
through checkout. How long will it now take to process all the customers?
3. On this day, however, 3 checkout staff have called in sick. Recalculate the previous two
scenarios.
4. The supermarkets head office has undertaken some research that has discovered that
they are losing customers because of lengthy waiting times at the checkouts. They
have decided that each customer should wait no longer than 10 minutes at the
checkout and have instructed the supermarket manager to invest in new checkouts on
this basis. Assuming the maximum number of customers queuing at any given time is
70, how many additional checkouts would the supermarket require?

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