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1 . A technician in a quick oil change shop had the following service times ( in minutes ) for 2 0 randomly selected cars:

1. A technician in a quick oil change shop had the following service times (in minutes) for 20 randomly selected cars: & Lo2
Sample
1
4.5
4.2
4.2
4.3
4.3
2
4.6
4.5
4.4
4.7
4.3
3
4.5
4.6
4.4
4.4
4.6
4
4.7
4.6
4.8
4.5
4.9
* Determine the mean of each sample.
* Estimate the mean and standard deviation of the process.
* Estimate the mean and standard deviation of the sampling distribution of the sample mean.
* What would three-sigma control limits for the sample mean be? What alpha risk would they provide?
* What alpha risk would control limits of 4.14 and 4.86 for the sample mean provide?
* Using the control limits of 4.14 and 4.86, are any sample means beyond these control limits? If so, which one(s)?
* Construct the control charts for sample mean and sample range using Table 10-3. Are any sample means and ranges beyond the control limits? If so, which one(s)?
* Explain why the control limits are different for sample mean in parts d and g.
* If the process has a known mean of 4.4 and a known standard deviation of 0.18, what would three-sigma control limits be for a sample mean chart? Are any sample means beyond the control limits? If so, which one(s)?

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