1. A user needs to load windows 10 onto a notebook that was running windows 7. This will be a new installation not an upgrade, since the notebook has no CDDVD the user has the image of the operating system stored on a USB flash drive, what must be done to the system prior to loading from the flash drive?

2. A user notices that her hard drive is beginning to run out of space, so she plans on replacing it with a larger drive, until then she wants to eliminate any temporary files on her hard drive, what utility should she use to accomplish this?

3. While in the command line mode, a user moves down two directories to view the contents of the subdirectories, what command would she use to move back up two directories from where she started?

4. As a system administrator you are responsible for supporting numerous systems on the cooperate network what protocol would you use that would allow you to connect to remote system in order to assist users?

5. If you wish to install a new OS without disturbing the old on so that you can boot to either OS, what type of boot setup should you create?

6. If a clean install is performed on a hard drive with a previous install of windows and the drive is not re-formatted during the install where will the files from the old installation be?

7. A form of malware that has the ability to replicate without any intervention is referred to as a.?

8. If a storage pool is configured as if it has more virtual storage than the physical drives actually offer, what feature is being used?

9. What command launches the remote desktop client for windows?

10. You have a firewall protecting a network, what port number would you open to allow SSH access?

11. While in the command line, what bis the Linux command to create a new directory (folder)?

12. What is the MAC OS X function you would use to run first aid, partition a disk, and perform other disk maintenance functions?

13. A user calls the help desk asking how he can find the IP address that has been assigned to his Linux system. He said he is currently at the command prompt and needs the command to see his IP address. What Linux command will display the requested IP address information?

14. What task cant be performed by using task manager?

15. What command will open the memory diagnostic utility?

16. The advanced boot options screen can be accessed by pressing the F8 key but by default this key is disabled in.?

17. What is the network service that converts domain names into IP Addresses?

18. Which transport layer protocol uses windowing for flow control and is considered a reliable connection-oriented protocol?

19. Which transport layer protocol is considered an unreliable, connectionless protocol?

20. What term is used to identify a single endpoint of a communication session on a network?

21. What is the default subnet mask for a class C address?

22. A user is experiencing multiple pop-up when he opens his computer web browser, what type of malicious malware software could account for this?

23. What type of malware can hijack internal windows components and often goes undetected because it is already loaded when the anti virus software loads?

24. One form of malware is disguised as an application that users unwittingly download and run, which leads to a virus this form of malware is referred as ..?

25. Swiping up with three fingers on MAC OS trackpad launches what?