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According to psychologist Daniel Goleman, , differentiates effective leaders from ineffective ones. :: a high IQ " a high level of motivation #: the ability to complete a variety of tasks # the ability to control one's emotionsWhy is Fiedler's Contingency Theory important? O It provides a framework to categorize situational favorableness. O It recognizes the role context plays in leadership. O It defines leadership purely based on ability. O It recognizes the importance of employee readiness.What are two likely results of a high-quality Leader-Member Exchange relationship? O Poor citizenship behaviors Lower employee stress Poor performance ratings Lower turnoverMatch each example to the Big Five personality trait it represents. Openness Extraversion Agreeableness #: Kellen is known for being curious and is always looking for new ideas to make the department run more efficiently. :: Sharna is interviewing for sales positions because she enjoys the social aspects of the job. : Elizabeth is a trusted advisor in human resources to whom many employees turn because she is sensitive and kind.Match each example to the decision-making style it represents. Laissez-faire Democratic Autocratic #: At Kimball Jewelry, the manager makes all decisions and holds a weekly meeting to advise employees. #: At the Fresh Page Book Shop, the three staff members interact on a daily basis with the manager to find solutions to problems that arise. : At Midnight Snack Deli, employees make on-the-spot decisions without having to consult the manager.Classify the qualities associated with Theory X and Theory Y into the appropriate category. Theory X Theory Y #: Employees put effort into furthering organizational goals. #: Results in an innovative work environment. :: Employees have autonomy. #: Results in a rigid work environment. #: Managers need to use threats and punishment to get employees to work.. #: Managers act in more of a supportive role. :: Employees are viewed as lazy. #: Managers take full responsibility for subordinates' actions.According to Situational Leadership Theory, , is the recommended leader style when the follower shows low levels of competence and low levels of commitment. :: delegating #: coaching #: supporting #: directingParticipative leader Supportive leader Achievement-oriented leader : Effective when decisions relate to employees personally #: Effective when employees are challenged and focused on their work goals #: Effective when employees are performing boring, repetitive tasksClassify the characteristics as either that of a transactional or a transformational leader. Transactional Leader Transformational leader " Encourages employees to think creatively and work harder #: Proactively predicts problems to prevent them from occurring #: Shows personal care and concern for the well-being of their followers #: Behaves to create confidence in and admiration for the leader #: Rewards employees for performance #: Develops a vision to inspire others #: Doesn't interfere with employees' work unless there is a problemThe GLOBE project determined that four characteristics of leadership effectiveness are universal. What are those four characteristics? :I trustworthiness :I extraversion :I decisiveness :l fairness :I openness :l honesty :I ambition Match the contemporary leadership approach with its description, Transformational leadership Authentic leadership Servant leadership Abusive leadership :: emphaSizes the importance of a large group of stakeholders, including the external community surrounding a business I :: leaders know what is right and what is wrong, and they have the courage to follow their convictions :: demonstrates a sustained display of hostile behaviors toward employees :: employees are more likely to trust their manager and their goals are aligned l Leaders who structure the roles of subordinates and provide them with instructions are demonstrating v behaviors, while leaders who show concern for their employees' feelings and treat them with respect are demonstrating v behaviors