1. According to the article what is the most common ways to build and maintain a sustained competitive advantage in a firms global operations? 10 pts

2. Explain each of the components of human capital. 10 pts

3. List and explain the three ways that global managers make decisions. Which is the best according to the article? 15 pts

4. List and briefly define the soft skills global managers need to have to be successful at using tactical adaptation in decision making. 15 pts

5. Explain why authors feel that soft skills development is equally as important as hard skills for making effective decision making. 10 pts