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1 . After learning about the Six Sigma methodology, what are the benefits that each of the following stakeholder groups would get after a successful

1. After learning about the Six Sigma methodology, what are the benefits that each of the following stakeholder groups would get after a successful completion of a Six Sigma project?
a. Top management
b. Employees and process owners
c. Customers
2. Why do you think a Six Sigma project must be linked to the companys strategic direction and why must it have a financial payback?
3. Can you provide some examples of Six Sigma projects in the service industry?
a. Think of a bank and think of a hospital and list one problem for each that could be handled by a Six Sigma project
b. For each problem, can you briefly state the various DMAIC steps and the tools you might be using

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