$1.$ After learning about the Six Sigma methodology, what are the benefits that each of the following stakeholder groups would get after a successful completion of a Six Sigma project?

a$.$ Top management

b$.$ Employees and process owners

c$.$ Customers

$2.$ Why do you think a Six Sigma project must be linked to the company$$s strategic direction and why must it have a financial payback?

$3.$ Can you provide some examples of Six Sigma projects in the service industry?

a$.$ Think of a bank and think of a hospital and list one problem for each that could be handled by a Six Sigma project

b$.$ For each problem, can you briefly state the various DMAIC steps and the tools you might be using