Question 1 (2 points) According to McGregor's X-Y theory, which of the following is a characteristic of Theory Y managers? O 1) They believe that most workers avoid responsibility. O 2) They believe that an average person needs to be directed. O 3) They believe that most people are impulsive in pursuit of company objectives. O 4) They believe that most workers use ingenuity in solving company problems. Question 2 (2 points) Failed delegation can cause demotivation and frustration and is a time-waster. O 1) True ( 2) FalseQuestion 3 (2 points) According to Lee Bolman and Terrence Deal, which of the following is true of leaders who use the structural frame? 1) They focus on an organization as a family by taking into account people's feelings, needs, and skills. O 2) They focus on setting organizational policies and goals. O 3) They focus on negotiating, bargaining, and forming alliances. O 4) They focus on the culture of an organization. Question 4 (2 points) Imran introduced several policies without consulting other members in the organization as he was the vice president of the organization. Which of the following forms of power was used by Imran to introduce policies unilaterally? O 1) Legitimate power O 2) Coercive power O 3) Legitimate power O 4) Expert power Question 5 (2 points) Janis promised to offer a promotion to Jeet if he meets his productivity and quality targets consistently for six months. Which of the following forms of power was used by Janice to influence Jeet? O 1) Coercive power Q 2) Reward power O 3) Legitimate power O 4) Expert power Question 6 (2 points) Which of the following statements is true of diversity? O 1) O 2) O 3) O 4 It focuses on the "otherness" or differences between individuals and has a goal of making sure, through policies, that everyone is treated the same. It focuses on inclusiveness, understanding, and mutual respect, and also looks at unequal power in society. It focuses on a system of advantages based on one's race, gender, and sexual orientation. It focuses on a system that is often invisible, which results in one race or gender having unequal power in the workplace. Question 7 (2 points) |dentify the correct statement regarding episodic acute stress. 1 This type of stress happens month after month, year after year. O 2) A person who suffers from this type of stress may have taken on too much and created self- imposed demands. O 3) This type pf stress occurs in response to everyday stressors that are ignored or not managed well. O 4) A person who suffers from this type of stress sees little way out of a situation. Question 8 (2 points) Which of the following statements is true of the power and privilege approach? O 1 O 2) O 3) oF) This approach values all people equally. This approach gives privilege to an individual in one area and not another. This approach focuses on the "otherness" or differences between individuals and has a goal of making sure, through policies, that everyone is treated the same. This approach is always visible, which results in two races or genders having equal power in the workplace. Question 9 (2 points) The Vroom-Jago model looks at three main factors in team decision making: decision quality, subordinate commitment, and time constraints. () 1) True () 2) False Question 10 (2 points) Which of the following is true of Morten Hansen's tips on getting people to change? O 1) Leaders must focus on implementing several changes at the same time. O 2) Leaders must change behaviors by removing enablers. O 3) Leaders must avoid changing the composition of the team. O 4) Leaders must avoid tweaking the situation. Question 11 (2 points) Which of the following is a characteristic of a psychological withdrawal phase? O 1) An employee tries to change the situation that is causing the dissatisfaction. Q 2) An employee exhibits absenteeism or tardiness. O 3) An employee usually asks for an internal transfer or leaves the job. O 4) An employee usually becomes disengaged showing less job involvement. Question 12 (2 points) Which of the following best describes eustress? O 1) It is the form of stress in which a person feels stress on a daily basis and rarely gets relief. Q 2) It is the most common form of stress and normally comes from demands and pressures of the past and future. Q 3) It refers to positive stress that can help us achieve at a higher level. O 4) It refers to motivation based on avoidance behavior. Question 13 (2 points) The Four Frames model states that one should look at any decision from the four perspectives or four frames: political, human resource, structural, and symbolic. () 1) True () 2) False Question 14 (2 points) People understanding their own personal biases, and biases associated with decision making, can help them have self- awareness as they make decisions to determine if any of these biases are at play. () 1) True () 2) False Question 15 (2 points) A consultancy firm is in the verge of bankruptcy. The CEO restructures the organization and concentrates on its core business. The CEQO also creates an effective system to recognize and reward progression and creativity. According to Kurt Lewin's change model, which of the following is true in this scenario? O 1) The near bankruptcy is the refreezing phase. O 2) The restructuring of the consultancy firm is the refreezing phase. O 3) The restructuring of the consultancy firm is the change phase. O 4) The creation of a system for recognizing and awarding Question 16 (2 points) Gunther assigned a project to Hilda and told her that she should be able to complete it in a week as he was able to complete a similar project in a week when he was a subordinate. Which of the following forms of power is Gunther using to influence Hilda? O 1) Expert power Q 2) Coercive power O 3) Legitimate power O 4) Reward power Question 17 (2 points) When leaders are overly focused on the drive for money, title, power, and acclaim for their actions, decisions are more likely to be selfless and ethical. () 1) True () 2) False Question 18 (2 points) |dentify the correct statement regarding chronic stress. O 1) It normally comes from demands and pressures of the past and future. O 2) It can occur in response to everyday stressors that are ignored or not managed well. Q 3) It can motivate us to reach goals. O 4) 1t tends to be short term. ldentify the correct reason that explains why diversity is necessary in the workplace. O 1) O 2) O 3 e O a) It goes deeper by focusing on inclusiveness, understanding, and mutual respect, and also by looking at unequal power in society. People can ensure that everyone is not treated the same by concentrating on the "otherness" or differences between individuals. It helps to better serve customers by offering a broader range of services. People can recognize power and privilege of individuals by focusing on the privileges one gender has over another. UEsStion Zv ( pPuIlLIL) Carl, a manager at Seuss Corp., assumed that he always made right decisions because all his decisions gave good results previously. He decided to promote an employee as a lead due to his excellent productivity skills without considering his people skills. The employee had very poor interactive skills and hence, he failed to execute his role efficiently. Which of the following types of bias can be attributed to Carl's faulty bias? O 1) Framing bias Q 2) Stereotyping Q 3) Sunk cost bias O 4) Overconfidence effect Question 21 (2 points) According to the Edward Debono's model of the Six Thinking Hats, which of the following is a characteristic of the red hat? O 1) It helps us look at the facts of the situation. O 2) It helps us to look at the negatives of the solution. O 3) It helps us look at the emotional aspect of the problem or solution. O 4) It helps us manage the process of making the decision. Question 22 (2 points) Casey is stressed as she is handling a complicated project with limited resources. She cannot do anything about the situation as she must deliver the project to the client within a week and her company cannot recruit more resources within that period. According to the four A's method for dealing with stress, which A should be applied by Casey to deal with her stressor? O 1) Accept the stressor. O 2) Always decline eustress. O 3) Alter the stressor. O 4) Avoid the stressor. Question 23 (2 points) The disadvantage of Lewin's model stems from its complexity. () 1) True () 2) False Which of the following is a characteristic of the Equal Employment Opportunity Commission (EEOC)? O 1) O 2) O 3) O 4 It has the right to fire an employee or an employee to leave an organization at any time, without any specific cause. It has the authority to give both the employee and employer freedom to terminate the relationship at any time. It has the authority to investigate charges of discrimination against employers. It has the right to force federal contractors to agree that they will provide a drug-free workplace, as a condition of obtaining the contract