$1.$ Analyze the following standard and determine if it is qualitative or quantitative. Give your rationale. $$Answer all phone calls by the third ring$.$

$2.$ Develop one quantitative and one qualitative standard that is not already used as an example in the chapter. Consider your own work experience or experience as a student.

$3.$ Why would the transcription staff ask their manager to perform a work measurement study in their work unit? Describe how you would feel if a work measurement study was being done in your work unit.