1) Answer case studya) Is Fill at significant risk of harm? explain your responseb) List the indicators of risk outlined in the case studyc) What actions would you take after listening to Sala? Explain your responsed) List who would you report to if Sala and Fili attended an Early Childhood servicee) To support Fili and his mother name one advocacy or support service that you may refer them to2)Read the "Managing Complaints" fact sheetIn your own words, summarize all the important points you would take into consideration for creating an effective Complaints Policy at an Early childhood education service3) Review the United Nations Convention on the rights of the Child and name one of the principles that demonstrates the relationship between human "rights" and human "need"4) What is involved in the process of informed consent?5) a: What are 2 rights of employers in Early childhood educationb) What are 2 responsibilities of employers in Early childhood educationc: Name a website that informs early childhood educators about industrial relations in NSW

RIE C) Discuss the preventive measures that could be implemented by the service to prevent a similar complaint recurring. Case Study 2 Sala has been attending a playgroup with her son Fili who is 3 years old. She asks to speak to you and appears distressed. Sala explains that she has been trying to toilet train Fili. The doctor has told her that Fili should be dry by now and that his 'accidents' are simply 'attention seeking'. Sala reports that Fili doesn't seem to be making any effort to go to the toilet. Sala explains that the other day Fili wet himself as well as the sofa and she lost control. Sala states that she screamed at him, whacked him hard and shoved him screaming into the bathroom where she locked the door and left him inside alone. Sala tells you that she didn't let him out until when she had calmed down after about 30 minutes. Sala reports that she discovered large welts on the back of Fili's legs and the beginning of bruises on his arms. She states that she is afraid that she is going out of her mind. Page 18 of 29