1- A.Please make a careful study of the information providedin the exercise entitled,

"DiagnosingManagerial Characteristics"at pages 90 - 92 of your textbookand answer

question 1 fully and in a way that reflects a soundunderstanding of the discourses

presented in Chapter 1

2-

Please review thelecture on emotional intelligence given by Daniel Golemanin 2007 to

the staff of Google, Inc. Identify,clearly and fully,all the areas in which Goleman's views, as

stated, coincide with those presented by the authors of your textbook in Chapter 1.The link

to the video is:

HYPERLINK "http://www.youtube.com/watch?v=-hoo_dIOP8k&list=PL114DFDA3DA474B0C"http://www.youtube.com/watch?v=-hoo_dIOP8k&list=PL114DFDA3DA474B0C