1. As a real or simulated work activity, you must participate in and lead two different work meetings. These will be relevant to your work environment, and the purpose of each will be briefed to you, along with the practical arrangements. For all aspects of this, you must follow your organisation's procedures and protocols.

For both meetings, you must confirm your authority and role to participate. You must meet with your manager and discuss communication requirements. You should ask them what you are required to do and what your level of authority is when participating and leading. You will need to confirm the information that needs to be included and any that needs to be kept confidential.

In your preparations with the manager and any other organisational personnel involved:

• Identify the purpose (goals and objectives) of the meetings and schedule meeting arrangements to fit with participants' availability
• Identify any information that is subject to confidentiality requirements, and take the appropriate actions to protect this
• Identify the information needs of each audience and prepare a position that is appropriate for this
• Prepare meeting materials (such as an agenda or business summary) and distribute, as needed, to participants.

According to the meeting arrangements, participate and lead both meetings as planned. You must follow organisational procedures, protocols, and conventions to do this. You should take the lead to direct the meeting agendas and to keep the discussions focused and on track. You should be confident and use an assertive communication style to do this and positively position the organisation to participants.

Depending on the purpose of the meetings, you should participate using communication styles and techniques that facilitate interaction and the reaching of the objectives. This will include using active listening skills and may include questioning skills. You should be mindful of using appropriate language and be aware of any cross-cultural communication needs. You should listen to participants to understand them and their needs and answer any questions they may have in a clear and concise manner.

You will need to:

• Communicate the meeting objectives and any agenda items that need to be covered
• Agree on the objectives with the relevant participants
• Lead the meetings to an appropriate outcome
• Participate in the meetings according to your role
• Determine a suitable way to present reliable information.

At the end of both meetings, you must then write two summary documents (no word count provided), one for each meeting. This must identify the objectives of both meetings and what took place. This should also provide a clear account of the outcomes. It should be concise and logical to read. According to organisational procedures, distribute your finished summary documents to the manager and the relevant meeting participants, making sure this has been checked for accuracy and style. (The recipients of the documents, along with the method(s) to supply them, should be communicated to you).

Attach a copy of the two summary documents to your workbook.

2. As a real or simulated work activity, you must prepare and present a presentation to two different audience groups. For all aspects of this, you must follow your organisation's procedures and protocols.

For both presentations, you must confirm your authority and role to present the information. You should meet with your manager to ask them for this information. You should use questioning skills to determine this, making sure you listen carefully to the replies that are given.

Note: this may be two different presentations, or you may be asked to deliver the same presentation twice (making adjustments as needed to suit each audience and the presentation context).

In your preparations with the manager and any other organisational personnel involved:

• Identify the presentation forums (the type of gatherings required) and objectives for the presentations
• Identify any information that is subject to confidentiality requirements, and take the appropriate actions to protect this
• Identify the information needs of the audience and prepare a position that is appropriate
• Determine a tone, structure, and style of communication that is suitable for each presentation and audience.

You should prepare your presentation materials as required, using the appropriate digital technologies and making sure that you plan time in the presentation for the audience to ask questions. You must prepare and follow a presentation script suitable for each audience. Each presentation should be developed for the audience, and you should determine suitable platforms for your delivery. Your information must be reliable and presented in appropriate ways for the intended audiences. You should determine your spoken script and how you will deliver this.

You must then deliver your presentations to the two audiences as scheduled, making sure you listen to the audience (use active listening) and answer any questions clearly and concisely. The position of the organisation as relevant to the presentations should be communicated in a positive way.

After each presentation, provide a copy of your presentation materials to the participants by email. You should ensure these are neat and professionally presented and are accurate in spelling, grammar, and meaning.

Attach a copy of your presentation materials to your workbook.

As a final end task, you must participate in an evaluation debriefing with the manager. In this meeting, you must discuss how well both presentations went. This will include your communication style and audience engagement. In the evaluation, you should also address the preparations that were made and your delivery on each occasion. You should reach a conclusion with the manager on the outcome of each presentation and recognise where any improvements could be made.