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1. As managers and entrepreneurs more due to consumerism, why is transparency important to their response? 2. Define Consumerism. 3. Why is stonewalling (not responding

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1. As managers and entrepreneurs more due to consumerism, why is transparency important to their response? 2. Define Consumerism. 3. Why is stonewalling (not responding immediately) an issue dangerous ? 4. In your apology, what other traits are necessary? 5. Does the public forget the mistakes of a firm or celebrity? 6. Does this affect future sales? 7. How does a letter of introduction enhance the small business loan approval process

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