1. As part of the 5-Step process to automate a process, identify and explain which task(s) could be identified as a user task.

2. Calculate the average processing time given the following. (3 points) --Check Credit History: 30 minutes --Assess loan risk: 45 minutes --Appraise property: 2 hours --Assess eligibility: 1 hour --Reject application: 15 minutes --Prepare acceptance pack: 1.5 hours --Send acceptance pack: 15 minutes --Applicant is eligible: 92% of the time.

3. Calculate the average cost per instance given the following: (3 points)

--Check Credit History: 30 minutes @ $16/hour and fixed cost of $5.50 per application --Assess loan risk: 45 minutes @ $16/hour --Appraise property: 2 hours @ $35/hour --Assess eligibility: 1 hour @ $25/hour --Reject application: 15 minutes @ $16/hour --Prepare acceptance pack: 1.5 hours @ $16/hour --Send acceptance pack: 15 minutes @ $16/hour --Applicant is eligible: 92% of the time.

Solution 3.2 pplican hol eigible Check credit history Assess loan risk application Loan application rejected Assess eligibility Loan application received Prepare apceptanceacceptance Send Appraise property pack Acceptance pack sent Solution 3.2 pplican hol eigible Check credit history Assess loan risk application Loan application rejected Assess eligibility Loan application received Prepare apceptanceacceptance Send Appraise property pack Acceptance pack sent