1. Assist providing an overview of forecasting theory.

2. How forecasting is used in Disney case studies of local and international

organisations

3. Assist in evaluating how forecasting can be used in SCM, HR and capacity planning.

4. As per Disney case identify and explain the forecasting theory.

4. As per Disney case study and other case studies of other theme parks show , how forecasting is used.

5. Provide recommendations for forecasting to Walt Disney. 6. Define the TQM philosophy. Show how the TQM benefits and challenged through applicable case studies 7. Demonstrate howTQMt could be used to improve customer experience.