1. At a recent presentation, your company's CEO stated the company's intent to expand into the service sector. Currently, your company is devoted exclusively to manufacturing. Of particular interest to your supervisor, Tom Henry, were the following statements: "In all likelihood, we will use some of our own product designers for service design. They know our products and, besides, product design and service design are pretty much the same." Tom has asked you to look into this proposal. Compose an email indicating the circumstances under which this proposal might work and those under which it might not