Question
1. b) The Royal Bank of Halifax has a call centre in which the average time with a customer is 3.5 minutes with a variance
1. b) The Royal Bank of Halifax has a call centre in which the average time with a customer is 3.5 minutes with a variance of 0.25 minutes. They have trained employees on a process that they want them to spend no less than 2.5 minutes and no more than 4.5 minutes with a customer. Is the process capable of meeting that expectation?
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Operations Management
Authors: William J Stevenson, Mehran Hojati, James Cao
6th Canadian Edition
1259270157, 978-1259270154
