1. Barb knew the report she handed her manager wasn't sufficient but she hadn't slept much the night before because her six-month old daughter had been awake all night with a fever. What type of conflict is Barb experiencing?

A. role overload

B. role ambiguity

C. life stressors

D. workplace incivility

2. According to the _____ bias, people believe that social customs reflect free will and the opportunity to satisfy their own needs.

A. social discounting

B. retribution

C. derogation of target

D. hostile attribution

3. While many of his coworkers started compiling their resumes when they heard the company was being bought-out, James looked at it as an exciting opportunity to learn new ways to conduct business. What trait is James demonstrating?

A. complacency

B. valor

C. rigidity

D. hardiness

4. Role _____ occurs when an employee is uncertain about his or her assigned job duties and responsibilities.

A. reversal

B. ambiguity

C. overload

D. conflict

5. The fight-or-flight response refers to the biochemical reactions and bodily changes that occur when reacting to an environmental stressor.

True

False