1. Benchmarking is the continuous process of comparing one's business processes and performance metrics to industry bests and/or best practices from other industries, leading to the adoption of best practices from other organizations into your organization. Within an organization, benchmarking can be done to compare one department's processes and metrics with that of other departments, leading to the adoption of "best practices" across the organization. Examples include the adoption of best practices for supplier management, staffing, employee training, research and development, and payroll.

Given what Dr. Deming learned from Russ Ackoff about managing systems, when would a We Organization engage in benchmarking, as defined above?

As needed

Daily

Never

Once a year

2. Russ Ackoff proposes that the primary role of a manager is to...

help their subordinates manage their interactions

share their wisdom with their subordinates

help their subordinates learn

help their subordinates experience joy in work

3. Which company did Russ Ackoff offer as an example of a client which did not believe maximizing shareholder value was the primary motive for being in business?

Toyota

Mars Corporation

Ford

GE

Source

http://demingcooperative.org/ackoffvideos/

https://www.triarchypress.net/management-f-laws.html

https://maaw.info/RussellAckoff.htm

https://thesystemsthinker.com/a-lifetime-of-systems-thinking/