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1. Canadian Tire is providing a one-day training session for its retail employees on the topic of customer service at one of its Toronto stores.

1. Canadian Tire is providing a one-day training session for its retail employees on the topic of customer service at one of its Toronto stores. Review the various methods of needs analysis presented in the chapter. Discuss which methods would be best to conduct each of the following analyses: a) Organizational analysis b) Task analysis c) Person analysis

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Introduction To Information Systems Supporting And Transforming Business

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