.1 Chapter Review Questions

F. What strategies can you use to avoid email overload and, as a result, increase your productivity?

G. Explain the following components of constructively responding to uncivil digital messages: reinterpretation, relaxation, and defusing.

H. What strategies do you think are most important for effective texting in the workplace?

I. What are some strategies you can use to make better phone calls in the workplace?

7.4.Internet Communication Taking Over (LO7.1, LO7.4, LO7.5, LO7.6) As researchers Simon Wright and Juraj Zdinak stated, Internet communication is slowly taking over traditional phone-based voice communication and face-to-face communication. Restrictions to local or regional communities no longer apply: The Internet has enabled easy global communication.41

Think about your future career and answer the following questions:

A. Is the prospect of communicating primarily via the Internet liberating? Explain.

B. Do you view the possibility of less face-to-face communication as disappointing? Explain.

C. What personal characteristics and skills are particularly well suited to success for predominantly Internet-based communication?