1) Charlotte complains that a higher percentage of turnover is occurring in branches that were with First American before the merger, because employees in First American branches previously had much less oversight from others further up the hierarchy. Charlotte's statement suggests that, prior to the merger, First American Bank had a _________ organizational structure compared to National Bank.

a. less team-based

b. more mechanistic

c. less centralized

d. more formalized

e. taller

2) Charlotte is concerned about tellers requiring approval from two levels of authority. This approval process is most closely associated with

a. informal communication through integrate roles.

b. dynamic environment.

c. organizational hierarchy.

d. functional structure.

e. divisional structure.

3) Based on Dean's insistence on more formalization and centralization, he most likely prefers the bank to have a more ______ structure.

a. divisionalized

b. team-based

c. decentralized

d. mechanistic

e. organic