1. Charters, mission/ vision statements, memorandum of agreements, constitutions, role and responsibility statements are all examples of documents that record in writing a team's purpose and role. Collect an example of 3 of these documents. Comment on each of them as to how effective they are. Q2. Consider a work team of which you have been a member where issues, concerns or problems raised by a team member needed to be addressed. a. Explain how the team member's issue was dealt with by others in the team. b. Describe the processes that allowed tem members to raised issues and concers. c. Comment on how effective the processes were. Q3. You have determined that adjustments should be made in your work team. Changes need to be made to the way customer complaints are recorded and dealt with. How would you go about communicating the need for change to strategies to relevant stakeholders? Give examples. Q4. Research an organisation's vision or mission statement. Describe how the elements of sustainability and ethics are represented in the vision or the mission statement. Provide a copy of the statement in your answer. Q5. Research an organisation's sustainability policy. Outline how the organization is committed to sustainability and how it leverages the policy as a business opportunity. In your answer, provide information on the organization you have chosen. Q6. Research and describe the best approach/s that the council can take in promoting their sustainability policy and its expected outcomes to key stakeholders. Include in your answer, how you would inform those involved in implementing the policy as to outcomes expected, activities to be undertaken and responsibilities assigned. Q7. Develop a procedure based on the scenario and outline your strategy for how the procedure will be communicated. Q8. Develop a strategy for continuous improvement in resource efficiency and outline how the strategy will be implemented. Q9. Research possible methods of documenting outcomes and explain the best option for reporting on environmental processes. Q10. Explain how an organisation's system should work with regard to collecting, collating and managing environmental data. What environment performance records should be kept and how can the records be used? How and hoe often should they be updated? Who should be responsible and why? When opportunities for environmental management improvements are identified how should they be acted upon? Describe the process. Q11. Why is it important that you and the employees you manage or supervise should know what the world's best practice methodologies are, with regard to environmental monitoring in your industry sector? Q12. Why is it important to have a good understanding of environmental legislation that affects your business or the industry within which you work? What are codes of practice and what are the aims of these codes? Q13. What are the benefits of using procedures? How can staff find information about procedures and how should procedures be taught