1. Christy Eisenbeis is a cost analyst with Nations Insurance Company. Nations Insurance is applying standards to it claims payment operations. Claims payment is a repetitive operation that could be evaluated with standareds. Christy used time and motion studies to identify an ideal standard of 24 claims processed per hour. The Claims Processing department manager, Everett Boyle, has rejected this standard and has argued that the standards should be 18 claims processed per hour. Everett and Chkristy were unable to agree, so they decided to discuss this matter opeonly at a joint meeting with the vice president of operations, who would arbitrate a final decision. Prior ot the meeting, Christy wrote the following memo to the VP.

To: Megan Wilkins, Vice President of Operations

From: Christy Eisenbeis

Re: Standards in the Claims Processing Department

As you know, Everett and I are scheduled to meet with you to discuss our disagreemnt with respect to the appropriate standards for the Claims Processing Department. I have conducted time and motion studies and hae determined that the ideal standard is 24 claims processed per hour. Everett arues that 18 claims processed per hour would be more appropriate. I believe he is trying to "pad" the budget with some slack. I'm not sure what he is trying to get away with, but I believe a tight standard will drive efficiency up in his area I hope you agree when we meet with you next week.

Is Christy behaving in a professional manner by writing the memo prior to the meeting?

Is Christy behaving in a professional manner by accusing Everett of "trying to pad the budget" and "get away with" something?

How should Megan respond to the memo?

Give your reasoning for your answer to each of these questions.