1. Cisco was highly successful with its enterprise resource planning (ERP) effort. What were the critical success factors for Cisco? 2. While Cisco was successful, there were steps that they took that could be critiqued. What critiques would you offer about their approach? 3. What did Cisco do to mitigate the risk of deployment? (This cannot be the same as question #1) 4. Was Cisco smart or lucky with its ERP implementation (Hint - do NOT answer both. Pick one!)? What did you learn about how Cisco implemented IT to apply to your own organization? This must specifically be derived from this case and not a general statement