1. Clearly identify the current problems, and identify possible negative effects. 2. Make a pan about how you would s. ive or improve this issue. Aim for around 5 to 6 specific actions on mangus you would make The solutions here invo've issues such as: choosing a system, testing it, customizing it, training staif to use it identifying bugs getting tecoback from customers etc. OU night like to use a three month timeline