1. Complete the quotation for the customer using the format provided below:

Pax 1 Pax 2

3 nights Holiday Inn Fisherman's Wharf, San Francisco

6 days car hire , group Hertz

3 nights Hotel Monteleone, New Orleans 15 days

Amtrak Pass USD 459 BSR 1.30756

3 nights Holiday Midtown 57th Street, New York

________ ______ days Travel Insurance ________ ________

Total per person ________ ________

Grand total ________

11 marks

2. How will you provide the quotation to the customer, keeping in mind the

agencies desire to minimise use of printed materials? 1 mark

- I will send it in a direct email.

3. Your customer has just read Tripadviser and is a little concerned about

the hotel you recommended in New York. Adjust your quote to reflect the

alternative 3 star hotel:

Pax 1 Pax 2

3 nights holiday Inn Fisherman's Wharf, San Francisco 6 days

car hire, group hertz

3 nights Hotel Monteleone, New Orleans 15 days

Amtrak Pass USD 459 BSR 1.30756

3 nights Holiday Midtown 57th Street, New York ________ ________

_____ days Travel Insurance ________ ________

Total per person ________ ________

Grand total ________

6 marks

4. The customer asks your advice on which hotel to book. You attempt to sell

the more expensive of the two. What features and benefits of the hotel

would help you sell it in preference to the alternative? 2 marks

-I will outline the features and benefits of the hotel that I recommend and send them a letter.

5. Advise the basic conditions of the Qantas package:

a. Deposit requirements 2 marks

-

b. Final payment requirements 1 mark

-

c. Cancellation fees (before & after final payment) 4 marks

-

6. Your customer decides to confirm the original, more economical hotel in

New York. Assuming Qantas Holidays pays your agency 12% commission

and you have already paid the deposit, what will be the final balance you

need to pay Qantas Holidays? 5 marks

-655

7. Your agency receives 35% from the travel insurance agency. What will be

your net payment to them? 3 marks

-

8. You don't receive any commission for the Amtrak pass. What could you

charge for arranging this for your customers? 3 marks

-

Part B total: 38 marks

Assessment 2

Part C

1. Ian pays the balance with cash. Prepare a receipt using the receipt

template. Your trainer will provide you with the templates to complete.

3. What would you do if the Qantas Holidays costing calculation was different

to yours? 1 marks

4. Prepare an email to Qantas Holidays confirming payment of balance, full

customer names, and requesting confirmation of payment received and

conformation of all arrangements. Please use the template provided.

5 marks

5. Ian rings two weeks before departure, concerned they may have to delay

their departure by 4 days. He asks you to provide alternative dates of all

arrangements so he can organise flights. Complete the amended details

below:

San Francisco hotel: In __________ Out __________

Car hire: Pick up __________ Drop off __________

New Orleans hotel: In __________ Out __________

Amtrak Pass: Commences __________ Expires __________

New York hotel: In _________ Out __________

5 marks

6. Hertz requests details of Ian's flights out of San Francisco. Wh