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1 . Conduct a thorough analysis of the case. 2 . State the central problems in this case and the major challenges Sally is facing

1. Conduct a thorough analysis of the case.
2. State the central problems in this case and the major challenges Sally is facing in terms of the core
needs and the decisions to be made. Divide the problems into logical areas of consideration and how
they impact each otherfor example, misunderstandings, closed-mindedness, envy and jealousy,
and passive-aggressive behavior all contribute to workplace conflicts.
3. Decide on the course of action and tactics recommended and justify why the plan was selected. Sim-
ply, the tactics must be made operational.
4. Create a dashboard to measure whether or not the plan is working.

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