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1. Consider the market arena of the four major retail banks in South Africa: Identify and list at least four Key Success Factors (KSFs). Explain

1. Consider the market arena of the four major retail banks in South Africa: Identify and list at least four Key Success Factors (KSFs). Explain and motivate your answer for each KSF.

2.Construct a Strategic Group Map (SGM) of the banking industry. Where would you position Capitec on such a map? Explain the value of the information derived from your analysis and how it can inform strategic decision making for Capitec.

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