1. Construct the appropriate determine if the process is in control using two sigma limits. Observation 1234567891011 No. of defects per 9224 53623 5 3 unit: False/True 2. TQM: A philosophy that involves managers in an organization in a continual effort to improve quality and achieve customer satisfaction. 3. Six Sigma is a statistical tools and has six steps: define, measure, analyze, improve, and control, Performance. 4. ISO 9001: Set of international standards for a quality management and quality assurance system, critical to international business. 5. Product Design: Translate product features into process specifications and tolerances by considering quality characteristics.